Killing the NIC Move Brand and why i think it was a bad idea…

NIC was incorporated in Kenya on 29th September 1959, when Standard Bank Limited and Mercantile Credit Company Limited (Mercantile) -both based in the United Kingdom – jointly formed the company. The company was amongst the first non-bank financial institutions to provide hire purchase and installment credit finance facilities in Kenya.
NIC became a public company in 1971 and is currently quoted on the Nairobi Stock Exchange with approximately 22,000 shareholders. Barclays Bank of Kenya Limited acquired 51% of NIC’s total shares through the acquisition of Mercantile in the 1970s and Standard’s shareholding in NIC in the 1980s. Between 1993 and 1996, BBK divested its shares, selling 38% of its shares to the public in 1994, and the remaining 20% in 1996 to the First Chartered Securities Group (FCS).

In the local market NIC Bank was very well known as the Asset Financing Bank which had be a large piece of thier business for over 30 years. As a second tier bank NIC was doing quite well but they needed to enter the retail market in which they were not quite prominent and needed to enter in a big way. This led to the revolutionary new product called Move…

i loved Move due to many different factors…

It was a banking product like no other totally cutting edge, they had some funky banking halls, banking after hours was a breeze, the account came at a flat fee with quite a number of different things provided. i also loved the idea of being able to deposit money (cash/cheque) via an ATM but it was the after hours banking in a setting much unlike a banking hall that was so easy and matched my style.

Move launched with a very clever campaign taking a swipe at all other banks that opened until 3pm urging people to move to NIC Move which opened from 8am-8pm. the campaign done by TBWA/Creative Business was quite revolutionary and very befitting of a revolutionary product like MOVE. With its quirky colours and new approach to banking Move become successful overshadowing the mother brand NIC bank.

I do happen to think that was a good problem, i mean how many other brands can stand up and say they have encountered a problem like this? in my opinion i would have found a way to make the mother brand more prominent on all Move communication and use it as the retail banking wing of NIC bank. I would then have added NIC Securities and Insurance under Move and cross sell different products.

NIC Bank took a different approach by killing the Move brand and making the different Move Centres into NIC Bank retail Centres. Out went the innovative approach to banking and bank to the old tried and tested but very boring way of banking. Now only selected branches of NIC bank open past 4 and the last one closes at 7pm on weekdays with the same branches closing at 4pm on Saturday and none opens on Sunday’s.

I think NIC Bank squandered an opportunity to be one of Kenya’s most innovative and forward looking banks blazing the trail in retail banking. I do understand that being a pioneer or should i say travelling the road less travelled might seem quite risky, but if its not broke why fix it?

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3 thoughts on “Killing the NIC Move Brand and why i think it was a bad idea…

  1. Yes. They ushered in the flat fee banking model and was copied by other banks, but they have all scrapped them, in favour of packages that allow for more charges

    • yup i do understand banks have to make money but that doesn’t mean they through the customer service out of the window…

  2. Reblogged this on BrandKemistry and commented:

    I had a conversation with someone about move one of the most brilliant concepts/ products in Kenyan banking…and NIC bank killed it because it was too successful….

    How now????? still pained years later…

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